Christmas Raffle winners announced

Raffle Terms and Conditions

Terms and conditions of Raffle participation:

1. These Terms and Conditions are the rules of the Charity Raffle (herein known as the “Charity”) Raffle. By joining and playing the raffle, the entrant is bound by these rules. You may not accept all or any part of these rules, and your participation in the raffle will be cancelled if you reject any or part of the following.

2. The Charity runs a raffle on behalf of the Charity with the sole beneficiary after prizes and expenses being the Charity. The raffle is licensed and regulated by the Gambling Commission under the Gambling Act 2005 in accordance with the Gambling Act 2005 www.gamblingcommission.gov.uk

Non Remote Licence No. 004845-N-306385-011
Ancillary Remote Licence No. 004845-A-333400-001

3. The Charity wishes to conduct its raffle in a fair and socially responsible way, and to endorse responsible gambling. We will review the terms and conditions six monthly as well as updating them as required by law from time to time.

4. The responsible person is Sherie Williams Ellen who may be contacted at the address at the end of this document. The responsible person is not eligible to play the Charity Raffle.

5. To enter the raffle you must be aged 18 years of age or over. The Charity will, where appropriate, carry out checks to verify this requirement if necessary, including seeking confirmation from relevant agencies that can provide such information.

6. Should a prize winner be found to be under the age of 18 we will refund their money and withhold the prize, additionally the charity reserves the right to reclaim any prizes issued in error.

7. You therefore represent and agree that:

a) You are 18 years of age or over.
b) You will not buy or purport to buy an entry in this raffle on behalf of anybody under the age of 18
c) You will provide accurate entry information, including your name and personal address

8. You agree that you shall not be entitled to receive any prize if you are unable to confirm to the Promoter your representations under paragraph 7

9. Entry is open to all residents of the UK (including the Charity‘s volunteers) but excludes: The Charity trustees or directors; or the Charity employees or third parties each directly involved in the administration or management of the Raffle, or with the ability to influence the Raffle results.

10. Entry costs £1 per play, payable in advance, by Debit Card, Direct debit or cheque as listed on the entry form. Entries may not be sold to or by anyone under 18 years of age. Each £1 play represents one entry only.

11. Online raffle entries will close at midday 7 days before the draw date. Postal entries will close and must be received by midday the day before the draw date.

12. The draws take place on a Thursday (or on the next working day if this falls on a public holiday) in June and/or December.

13. The draw takes place at HIOWAA Lottery Office, Cumulus House, Shortcut Way, New Milton, Hampshire BH25 6ED utilising a Random Number Generator that has been tested and approved by an independent, Gambling Commission approved, third party test house. The results of the draw are final.

14. The winning numbers will be published on the charity website www.hiowaa.org no later than 5 working days after the draw has taken place. To request a list of winners please contact the responsible person named at the end of this document or the raffle office on 02380 057722.

15. We do not accept cash as payment for raffle tickets. If we receive any cash by mistake, we must:

a) Inform the customer that we do not accept cash
b) Return the cash to the customer by special delivery
c) Record the date received and date returned.

16. Entries received after the closing date will be deemed as a donation to the Charity

17. The Charity is not liable for any lost, stolen, delayed, incomplete or illegible entries, or entries that reach us after the closing date, or for any delay in bank payments. Proof of posting is not proof of delivery. Any money received after the closing date will be entered in the next available draw.

18. The Charity may (without giving any reason or notice, at its absolute discretion) decline to accept an entry, terminate or suspend the raffle.

19. There are no alternatives to any prize except where stated and no interest is payable.

20. Winners will receive their prizes by cheque or bank transfer no later than ten working days after the draw has taken place, addressed to the details of the player held by charity on the day of the draw. Winners do not have to make a claim and all prizes will be paid automatically. All winners will be notified by post.

21. Any uncashed or unclaimed prizes will be deemed as a donation to the Charity after the period of six months.

22. All participants who join the draw are responsible for providing the charity with an up to date and correct email address and contact details. The charity will not be liable for any loss incurred by the entrant caused by the failure of the entrant to inform the charity of any changes or errors to their details.

23. If we are notified that a participant in the raffle is deceased, the charity will use all reasonable efforts to contact the personal representatives or executors of the entrant to establish their wishes in relation to any unclaimed prizes. If the charity is not able to contact the personal representatives or executors of the entrant, it will hold the funds for six months from the date we became aware the entrant was deceased. After this time, the funds will be deemed a donation to the charity.

24. The personal representatives or executors may contact the charity to claim the funds at any time during the six month period and, as long as they can provide any information the charity reasonably requires, the charity will then refund the funds. No interest will be payable in respect of monies refunded.

25. All monies received as advanced payments will be held in a ring fenced bank account prior to each raffle draw being made and will not be applied to any other use than that of funding entries into the draw prior to the draw. In the event of the society becoming insolvent no guarantee is implied or given that refunds will be made. Further information can be found at https://www.gamblingcommission.gov.uk/public-and-players/guide/page/what-it-means-if-your-money-is-not-protected

26. The Charity will comply with all of the Data Protection Act 2018 (GDPR) requirements to protect your personal data. Any individual has the right to request information held about them. To gain access to this information, please contact the responsible person for the raffle at the end of this document.

27. The Charity cannot accept liability for the loss of, delays in or theft of any communication sent by post or email; nor for any delays in the banking system.

28. The Charity’s Complaints and Disputes Procedure forms part of the Charity Raffle Policy and Procedures document, which is available via the Charity website https://www.hiowaa.org/lottery/ and which will be made available to customers upon request by calling our Raffle Office on 02380 057722 or by writing to the responsible person at the address below.

29. If you’d like to be excluded from future charity raffles, please use the online self-exclusion form available via the charity website. Alternatively, you can also contact our Raffle Office to be sent a Self-Exclusion form on 02380 057722 or via email at enquiries@hiowaa.org.

30. The Charity would like you to gamble responsibly. The Charity’s Responsible Gambling Guide is included in its Raffle Policy and Procedures online at https://www.hiowaa.org/lottery/

31. If you feel you have a problem with gambling, visit www.begambleaware.org or call the National Gambling Helpline on 0808 8020 133.

32. The Charity reserves the right to make changes to these rules and will publish any changes 28 days in advance on the charity website, as required by law.

33. This raffle is subject to the laws of England and the jurisdiction of the English courts.

34. The prizes are £1000, £250, £150, £125 and £100.

35. In 2020, approximately £167,000 was raised from ticket sales in our seasonal raffle, with 1% spent on prizes, 40% spent on expenses and a fantastic 59% being used to fund the work of the Hampshire and Isle of Wight Air Ambulance. In 2020, each ticket entered in our raffle had on average a 1 in 33,400 chance of winning a prize.

36. All profits from the Charity Raffle are used to fund the charity’s work.

Responsible Person & Promoter: Sherie Williams Ellen

Registered address:
Hampshire and Isle of Wight Air Ambulance
Unit F4 Adanac Park
Adanac Drive
Nursling
Southampton
SO16 0BT

Telephone 02380 743510

Registered Charity No. 1106234
Gambling Commission Non-Remote License Number: 004845-N-306385-011
Gambling Commission Ancillary Remote License Number: 004845-A-333400-001

Introduction

The Charity is committed to ensuring that the raffle is operated in a secure, fair and socially responsible way and to endorsing responsible gambling amongst its members.

The Gambling Commission regulates gambling in the public interest.

The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives:

Preventing gambling from being a source of crime and disorder.

When an individual enters the raffle, we will check that:

• The individual is aged 18 or over.
• The individual is resident in the UK.
• The Charity retains the right to cancel any membership should they suspect criminal activity.
• The Charity will ensure their staff and representatives are trained to detect and also how to report potential money laundering threats. They are all issued with Proceeds of Crime Act 2002 leaflet and examples of money laundering.

Ensuring that gambling is conducted in a fair and open way.

The Charity will ensure that:

• Players have access to clear information on matters such as the rules of the raffle, the prizes that are available and the chances of winning are equal to all participants.
• The rules are fair.
• Any advertising and promotional material is clear and not misleading.
• The results are made public.

Protecting children and other vulnerable persons from being harmed or exploited by gambling.

The Charity will use its best endeavours to address the following issues:

1. Age Verification Policy

Players must be 18 and over to play the raffle.

The Charity will ensure our staff are trained to be aware of their responsibilities for preventing underage gambling and for returning stakes and not paying prizes to underage customers. Where raffle tickets are sold face to face, if it appears that the potential customer might be underage, our staff ask for proof of identity, establishing that the person is aged 18 and over before selling the raffle ticket to them.

Examples of acceptable identification for age verification purposes include:

• Passport
• Driving Licence
• Official Student Card

2. Protecting vulnerable persons

The Charity will ensure its staff are trained to detect vulnerability in potential customers and politely decline offers of support from such individuals. People particularly at risk include the elderly, mentally disabled and those under the influence of drugs or alcohol.

3. Gambling Limits

If our staff have a concern that a customer’s behaviour (signified for example by a sharp increase in their expenditure on raffle tickets) may indicate problem gambling, they will be trained to report the matter to the responsible person or other suitably appointed person for the raffle The customer will be called to discuss the matter, including the help that is available for problem gamblers.

In severe cases, consideration may be given to barring the customer from participating in the raffle.

4. Self-Exclusion

The Charity will take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling.

A customer who has made contact to request self-exclusion will be refused service and prevented from gambling with any raffle or lottery administered by The Charity.

A request for self-exclusion will be available with immediate effect and with no “cooling off” period.

During this period we will take all reasonable steps to ensure that the individual does not try and play any raffles or lotteries administered by The Charity and to prevent any marketing material being sent to them.

We will remove name and details of a self-excluded person from any marketing databases and otherwise flag them as an individual to whom marketing material must not be sent within two days of having received the completed self-exclusion notification.

An individual when requesting self-exclusion will be informed as to what self-exclusion is and will be provided information on gambling support agencies.

The main being: www.gamcare.org.uk or telephone 0808 8020 133

The individual’s raffle tickets will be cancelled. Any balances outstanding on that account will be refunded. Where an individual has paid by cheque, the amount will be refunded by cheque within 10 working days. Where the individual pays by Direct Debit we will cancel the Direct Debit and refund any unused credit on the raffle ticket(s).

During the period of self-exclusion, they will not be entered into any charity raffle or lottery draw promoted by The Charity, even if the individual has failed to cancel their Instruction.

After the self-exclusion period ends, if the individual wishes to recommence participating in any of the raffles or lotteries promoted by us, he/she must request in writing that they wish to be removed from the self-exclusion register. Once we receive this letter the individual will be given one day to cool off before being given the opportunity to recommence participation in the raffle or lottery.

The individual must be the one to take positive action to gamble again and no contact will be made by the charity until contact has been made by that individual.

5. Complaints and Disputes Procedure

In the event that a customer has encountered a problem or has a concern to raise in respect of the raffle, then the charity advises the customer to contact the office on 02380 057722 or by post to:

Hampshire and Isle of Wight Air Ambulance
Unit F4 Adanac Park
Adanac Drive
Nursling
Southampton
SO16 0BT

The Charity will ensure all complaints are recorded and documented. At the point of which a complaint is received, the customer’s name, telephone number, email address and address should be asked for. Also, a brief outline of the nature of the complaint should be established. The complaint receiver then explains that their complaint or concerns will be passed onto the responsible person or other suitably appointed person, for their urgent attention and that they will contact them personally to investigate the complaint or dispute.

Contact will normally be made with the customer immediately or within one working day. The Charity will take time to listen to the customer and take a more detailed description of the complaint or dispute. The responsible person or other suitably appointed person will explain to the customer what investigations and actions will take place in response to their concerns.

They will be asked if they are happy with what is suggested and also if they have understood the complaints procedure. This dialogue will be documented. If requested or appropriate, the responsible person or other suitably appointed person will assure the customer that their personnel details will not be revealed – this is sometimes necessary if a complaint is received about a member of the canvassing or fundraising teams.

Once the responsible person or other suitably appointed person has established the facts concerning the complaint or dispute the customer will be contacted to be informed of the results of the enquiry and what actions have been taken. All complaints and disputes are logged and filed electronically at the lottery office.

Written Complaint

Initial complaints and queries will be responded to within 48 hours of receipt of the complaint by the lottery administration team.

All complaints are logged on the complaints log sheet, detailing the individual’s contact details, name of the administrator that has dealt with the complaint, the nature of the complaint and the steps that were taken to resolve the complaint.

The complaints log sheets and written complaints will be kept on file for 3 years.

Where a written complaint cannot be resolved by the lottery team or representatives of The Charity, we will provide third party arbitration via IBAS at no cost to the complainant.

In the event that a complaint cannot be resolved by the raffle team or representatives of Hampshire and Isle of Wight Air Ambulance; Hampshire and Isle of Wight Air Ambulance will provide free third party arbitration via IBAS.

Independent Betting and Adjudication Service
PO Box 62639
London
EC3P 3AS

Telephone: 020 7347 5883

Fax: 202 7347 5882

Email: adjudication@ibas-uk.co.uk

A copy of this complaints procedure is available to all customers on request.

The Charity Responsible Gambling Guide

Website: www.gamblingcommission.gov.uk.

Our Commitment Towards Responsible Gambling: The Charity is committed to ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available to all.

Keeping Your Gambling Under Control:
The majority of people do gamble responsibly and gambling in moderation is okay, but it may help you to keep your gambling under control by:

• Remembering that you are taking part for fun and not as a means of investing your money;
• Setting strict limits on how much time and money you’re going to spend, before playing;
• Quitting while you’re ahead;
• Only gambling with money that you can afford to lose;
• Not spending more money on gambling in the hope that you will win back any money that you’ve already lost;
• Keeping up other interests and hobbies and not letting gambling take over your life;
• Not gambling in order to escape from stress or boredom.

How To Identify That Gambling Is Becoming A Problem:

For some people however, gambling can become a problem. If you are concerned about the amount you are gambling and feel it is taking over your life, and then asking yourself the following questions may help you assess whether or not gambling is becoming a problem:

• Have others ever criticised your gambling?
• Have you lied to cover up the amount you have gambled or the time you have spent doing it?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you gamble alone for long periods?
• Do you stay away from work or college to gamble?
• Do you gamble to escape from a boring or unhappy life?
• Are you reluctant to spend ‘gambling money’ on anything else?
• Have you lost interest in your family, friends or pastimes due to gambling?
• After losing, do you feel you must try to win back your losses as soon as possible?
• When gambling and you run out of money, do you feel lost, in despair and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone?
• Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
• Do you feel depressed or even suicidal because of your gambling?
• If ‘yes’ is the answer to some of these questions, then it is likely that a gambling problem exists.
• You may also wish to consider whether a friend or relative might have a gambling problem?

How To Get More Information And Help About Problem Gambling:

For friendly and helpful advice from trained counsellors, call GamCare Speak to an advisor on Freephone 0808 8020 133.

The helpline operates between 8am and midnight, 7 days a week, 365 days a year – and calls outside of these hours will be taken by a recorded message service. Sometimes just telling someone about your problem can be a relief – and it is the first step towards dealing with your problem.

You can also visit the GamCare website at www.gamcare.org.uk, for more information and advice.

The Charity Lotteries Self Exclusion Form

Self-exclusion procedures should require individuals to take positive action in order to self-exclude.

This can be a signature on a self-exclusion form which is available on our website or from The Charity on request.

Promoter and Responsible person: Sherie Williams Ellen

Registered address:
Hampshire and Isle of Wight Air Ambulance
Unit F4 Adanac Park
Adanac Drive
Nursling
Southampton
SO16 0BT

Telephone: 02380 743510

Registered Charity No. 1106234
Gambling Commission License Number, 004845-N-306385-011